1. Contact Details
3. General terms and conditions
6. Governing Laws
7. Complaints procedure
1. CUSTOMER SERVICE CONTACT:
Tel: 07889558285 Email: email@example.com Address: 5 Wainblade Court, Yate, South Gloucestershire BS37 7DH
2.1 Our core beliefs regarding user privacy and data protection
• User privacy and data protection are human rights
• We have a duty of care to the people within our data
• Data is a liability, it should only be collected and processed when absolutely necessary
• We will never sell, rent or otherwise distribute or make public your personal information
2.2 Relevant legislation
Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy: • UK Data Protection Act 2018 (DPA) • EU General Data Protection Regulation 2018 (GDPR)
2.3 Site visitation tracking
2.4 Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors defined in section 5.0. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP).
2.5 The Consultation
At various times during your interaction with the therapist at I Am Me, you will be asked to provide personal information. This document tells you what information we request and why we need it, what information is stored, and how we process it.
2.6 Your Initial Consultation
We require your full name, address and date of birth so that we can identify your medical records correctly (as these are legal documents) and also to identify you correctly in any necessary correspondence with third parties that you authorise. Should your name (e.g. marriage) or address change, it is important that you let us know so that we can ensure your records are updated. We request your email address and telephone number(s) in order to contact you regarding your appointments, or with appointment reminders, or relating to your treatment provided by I Am Me. Should these details change, it is important that you let us know so that we can ensure your records are updated. We do NOT share or pass on these personal details to any third party. You are not obliged to provide your email address or telephone contact details. And if, subsequently, you would like us to remove your email address and telephone number(s) from our database, please inform us, and we shall do so within 30 calendar days. Please note that, without this information, we would be unable to contact you should we need to inform you of a change to your appointment in the event that your therapist is unavailable to see you, or we would be unable to send an email appointment reminder. If you choose not to receive an appointment email reminder, and you miss your appointment, you will be charged the full fee, for the missed appointment. We may also use your personal details to contact you (by post, email or text) with information, such as newsletters, that you may find of interest regarding our services or of a general healthcare matter, or with requests for feedback. We would seek your consent prior to doing so, and you may subsequently withdraw your consent if you wish – simply let us know, and we shall stop doing so within 30 calendar days.
2.7 Your Medical Records
We are legally required to record essential clinical information that we take from you during your initial consultation and each subsequent appointment to enable us to make an accurate diagnosis of your problem(s) and to formulate an appropriate treatment and management plan. These records are held in electronic form, and you may request a copy at any time. We aim to provide you with a copy within 5 working days of your request, and will always comply with the statutory maximum of 30 calendar days. There is no charge for a copy of these records. Your medical records, and any correspondence such as referral letters and reports based on their contents, are not shared with or passed on to any third party, with the exception of: other healthcare professionals such as your GP or consultant; another therapist in the event you relocate; if ownership of this practice passes to another therapist; your insurance company or legal representatives in the case of a medicolegal investigation. We would not do so without your consent. Statutory minimum storage times for medical records, and associated correspondence, are eight years after the date of the last appointment or twenty five years of age if under eighteen years old at the time of the last treatment.
2.8 Data Processing
We store your name, address, date of birth, and (when provided) your email address and contact telephone numbers within a password protected electronic filing system, along with information regarding your presenting complaint including diagnosis, duration and severity of symptoms, and response to treatment. The system is password protected and held in a secure electronic filing system, accessible only to I Am Me. The clinical audit information is used to measure the effectiveness of our treatment. The system is NOT shared with or passed on to any third party and the data processing does NOT make use of any identifying data (name, address, email or phone numbers). We store information securely for same duration as your medical records. For further information regarding the storage and processing of your personal data, or if you feel that there is an error in the data we hold, or if you would like us to remove your contact details from our database, please contact the Data Protection Officer via firstname.lastname@example.org.
2.9 Our third party data processors
I Am Me do not currently use any third-party processors. This will be amended as and when they are used. Whenever we connect to any of our cloud-based systems SSL is used to encrypt the connection, ensuring that your data remains safe and secure.
2.10 Data Breaches
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processor to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
2.11 Data Controller & Data Protection Officer
The data controller and DPO of I Am Me. and this website is: Christina Bailey Email: email@example.com
3. GENERAL TERMS AND CONDITIONS
3.1 Acceptance of conditions and amendments
3.1.1 These terms and conditions (“Conditions”) apply to the entire contents of this website under the domain name www.iammephysio.co.uk (“Website”), to your use of the material on this Website and to any correspondence by e-mail/mail between us (and any authorised person on our behalf) and you. You should read these Conditions carefully before using this Website. Using this Website in any manner indicates that you accept these Conditions regardless of whether or not you choose to register with us. If you do not accept these Conditions, you must not use this Website.
3.1.2 I Am Me may revise these Conditions at any time by updating this post. You should check this Website from time to time to review the then current Conditions, because they are binding on you. If you do not agree to the Conditions at any time you should cease further use of this Website. Certain provisions of these Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website.
3.1.3 I Am Me may withdraw the provision of this Website or modify it at any time without liability to you or any third party.
3.2 Licence and intellectual property rights
3.2.1 You are permitted to print and download extracts from this Website for your own personal use provided that: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) I Am Me copyright and trade mark notices are retained as they appear in any printed and downloaded extracts.
3.2.2 With the exception of any material posted or submitted by users to the Website, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by I Am Me or its licensors. For the purposes of these Conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach these Conditions, your permission to use this Website will automatically terminate and you must immediately destroy any downloaded or printed extracts from this Website.
3.2.3 Subject to paragraph 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without I Am Me prior written permission.
3.2.4 Any rights not expressly granted in these Conditions are reserved to I Am Me.
3.3 Service access
3.3.1 While I Am Me endeavours to ensure that this Website is normally available 24 hours a day, it shall not be liable if for any reason this Website is unavailable at any time or for any period.
3.3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond I Am Me control.
3.4 Links to and from other websites
3.4.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. I Am Me has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. I Am Me therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
3.4.2 You may create links to this website.
4.1 The content contained within this site is provided for general information purposes only and does not constitute either professional advice or an offer. It is subject to change without notice.
4.2 Neither I Am Me nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
5.1 I Am Me, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of I Am Me group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
6. GOVERNING LAWS AND OTHER JURIDICTION
Your use of this Website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
7. COMPLAINTS AND PROCEDURE
If you have a complaint, please contact the office by telephone (07889558285) or in writing to our registered address: 5 Wainblade Court, Yate, South Gloucestershire BS37 7DH. You also have the right to raise any concerns about how your personal data is being processed by us with the Information Commissioners Office (ICO): https://ico.org.uk/concerns 0303 123 11136
Hello, i’m Faye…
We love working with Faye! Only positive experiences to report.
Faye will go above and beyond to assist the child and family to achieve realistic personal goals.
How privileged every child you see, and their family are going to be.
Faye really nurtures and engages with the children on an individual level and the esteem she built in Joe with her ‘of course we can’ attitude as a result of her approach to physio has significantly impacted him in the most positive way.
The unique way Faye thinks outside the box is nothing like any other physio we have worked with.